Privacy policy

Rug Pad Pets Privacy Policy

Last Updated: September 18, 2026

Rug Pad Pets respects your privacy and is committed to being transparent about how we collect, use, and share your personal information.

This Privacy Policy describes how Rug Pad Pets ("Rug Pad Pets," "we," "us," or "our") collects, uses, discloses, and protects information when you visit RugPadPets.com, make a purchase, communicate with us, or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Rug Pad Pets, we may collect the following types of information.

Information You Provide to Us

When you make a purchase or otherwise provide information to us, we may collect:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order and purchase information
  • Customer service communications
  • Marketing preferences
  • Other information you choose to provide to us

Payment Information

Payments made through our online store are processed through Shopify and its payment-processing services.

Payment information necessary to complete your transaction may be collected and processed by Shopify and applicable payment providers. We do not use your payment information for purposes unrelated to processing your transaction and operating our business.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, and similar technologies. This information may include:

  • IP address
  • Browser and device information
  • General location information derived from your device or IP address
  • Pages and products you view
  • Searches performed on our website
  • Referring websites
  • Information about how you interact with our website
  • Shopping and checkout activity

We use this information to operate and improve our website, understand how visitors use our store, prevent fraud, measure advertising effectiveness, and provide relevant advertising where permitted by law.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and shipping updates
  • Provide customer service
  • Respond to questions or requests
  • Manage returns, warranties, and other post-purchase services
  • Detect and prevent fraud or misuse
  • Maintain our customer records
  • Improve our products, website, and customer experience
  • Communicate with you about products, services, promotions, and offers where permitted by law
  • Measure the effectiveness of our marketing and advertising
  • Administer our customer referral and partner programs
  • Maintain our accounting, tax, inventory, and other business records
  • Comply with legal and regulatory requirements
  • Protect the rights, property, and safety of Rug Pad Pets, our customers, and others

3. How We Share Personal Information

We may disclose personal information to companies and organizations that help us operate Rug Pad Pets.

These may include:

Shopify and Payment Providers

We use Shopify to operate our online store and process online transactions. Shopify and applicable payment providers may process personal information necessary to operate the store, prevent fraud, and complete transactions.

Shipping and Fulfillment Providers

We may provide information such as your name, shipping address, telephone number, email address, and order information to shipping and fulfillment providers as necessary to deliver your order.

Our shipping providers may include UPS, FedEx, and the United States Postal Service, as well as other shipping or fulfillment providers when necessary.

Customer Management and Communication Providers

We use third-party technology and customer relationship management services, including GoHighLevel/LeadConnector, to help maintain customer records and communicate with customers.

These systems may receive information such as your name, email address, telephone number, purchase history, and other customer or order information.

Business and Technology Service Providers

We may disclose information as reasonably necessary to companies that provide services to us, including:

  • Inventory and order management
  • Accounting and bookkeeping
  • Tax and financial services
  • Website hosting and operation
  • Website applications and functionality
  • Data storage
  • Customer service
  • Analytics
  • Marketing and advertising
  • Fraud prevention
  • Information technology and security

These service providers may access personal information as necessary to perform services on our behalf.

4. Rug Pad Wizard Partner Discount Program

Rug Pad Pets works with participating Rug Pad Wizard businesses that may provide their customers with special Rug Pad Pets discount codes.

If you use a discount code associated with a participating Rug Pad Wizard partner when making a purchase, we share information about the resulting order with that partner, and the partner receives a portion of the sale. Because we disclose your information to the partner in connection with this arrangement, this disclosure may be considered a "sale" or "sharing" of personal information under California and other state privacy laws.

Information provided to the partner may include:

  • Your name
  • Order number
  • Mailing and/or shipping address
  • Email address
  • Telephone number

The partner may use this information to identify customers who purchased through its discount code, communicate with those customers, administer its participation in the Rug Pad Pets partner program, and provide related customer service or information.

You may opt out of this disclosure. If you do not want your order information shared with a Rug Pad Wizard partner, do not use a Rug Pad Wizard discount code at checkout, or contact us at Consumer@rugpadpets.com before or after your purchase to request that your information not be shared with the partner going forward. [Or: link to a "Do Not Sell or Share My Personal Information" page/toggle if your Shopify setup supports one.]

Participation in this program does not by itself constitute consent to receive automated marketing calls or marketing text messages from a Rug Pad Wizard partner. Rug Pad Wizard partners are responsible for complying with applicable privacy, advertising, email, telephone, and text-messaging laws when contacting customers.

5. Marketing Communications

We may use information you provide to communicate with you about Rug Pad Pets products, services, promotions, offers, and other information that may be of interest to you where permitted by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe instructions included in those communications.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping information, warranty information, or responses to customer service requests.

6. Cookies, Pixels, Analytics, and Advertising

RugPadPets.com uses cookies, pixels, and similar technologies to operate the website, remember preferences, understand website activity, measure advertising performance, and improve our services.

Our website may use technologies and integrations provided by companies and platforms such as:

  • Shopify
  • Meta, including Facebook and Instagram
  • Google and YouTube
  • TikTok
  • Other analytics, advertising, and website technology providers

Depending on your location and applicable law, you may have choices regarding the use of certain cookies and the use or disclosure of personal information for targeted advertising.

Where required or made available, you may manage these choices through the privacy controls, cookie banner, or data-sharing opt-out tools provided on our website.

Blocking certain cookies may affect the functionality or performance of portions of our website.

7. Sale and Sharing of Personal Information

Rug Pad Pets does not sell customer lists in bulk or accept direct payment from third parties for personal information as a stand-alone transaction.

However, our Rug Pad Wizard Partner Discount Program (Section 4) involves disclosing customer order information to partners in connection with a revenue-sharing arrangement. Under California's CCPA/CPRA and similar laws in other states, this type of disclosure may be considered a "sale" or "sharing" of personal information, even though no direct cash payment is made for the data itself.

Where applicable law gives you the right to opt out of this kind of disclosure, you may do so as described in Section 4 above, or by contacting us at Consumer@rugpadpets.com.

Separately, certain advertising and analytics activities involving cookies, pixels, or advertising partners (see Section 6) may also fall within these broader legal definitions. Where applicable law provides an opt-out right for these activities, we provide a method for exercising it through our website.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services
  • Maintain business and transaction records
  • Provide customer support
  • Administer warranties and returns
  • Maintain accounting and tax records
  • Prevent fraud
  • Resolve disputes
  • Enforce agreements
  • Meet legal and regulatory requirements

Different types of information may be retained for different periods depending on the reason the information was collected and applicable legal requirements.

9. Protecting Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. You should use care when providing personal information online.

10. Children's Privacy

RugPadPets.com is intended for adults purchasing household products and is not directed toward children.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

11. Your Privacy Choices and Rights

Depending on the state in which you live and the law applicable to Rug Pad Pets, you may have certain rights regarding your personal information.

These rights may include the ability to request:

  • Access to certain personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of certain personal information
  • A copy of certain personal information
  • Information regarding how certain personal information is used or disclosed
  • An opt-out of certain uses of personal information for targeted advertising, sale, or sharing as those terms are defined by applicable law

Not every right applies in every state or circumstance.

We may need to verify your identity before fulfilling certain requests. We may also retain information where permitted or required by law, including information necessary for tax, accounting, fraud prevention, warranty, transaction, or legal purposes.

You may submit a privacy request using the contact information below or through privacy tools made available on RugPadPets.com.

12. Do Not Track and Privacy Signals

Internet browsers and devices may offer "Do Not Track" settings or other privacy preference signals.

Because privacy technologies and legal requirements continue to evolve, our response to these signals may depend on the type of signal and applicable law. Where required by applicable law and supported by our website technology, we will process recognized opt-out preference signals as required.

13. Legal Disclosures

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests
  • Cooperate with government or law-enforcement authorities
  • Protect or enforce our legal rights
  • Investigate fraud, security incidents, or violations of our policies
  • Protect the safety, rights, or property of Rug Pad Pets, our customers, or others

Personal information may also be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy. Where required by law, we may provide additional notice regarding material changes.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact us:

Rug Pad Pets
619 Alluvion St.
Baltimore, MD 21230
United States

Email: Consumer@rugpadpets.com

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